Privacy Policy
1. Introduction
Welcome to LogQL. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us.
By using our services, you agree to the terms outlined in this policy.
2. Data We Collect
We collect and process various types of personal data, depending on how you interact with us. The types of data include:
a. Information You Provide to Us:
- Account Information: When you sign up, we collect your name, email address, and password.
- Payment Details: If you purchase a service, we may collect your billing information (processed through third-party providers).
- Support and Communications: When you contact us for support or inquiries, we may collect your email address and the content of your messages.
b. Information We Automatically Collect:
- Analytics Providers: We collect aggregated data to improve our services.
- Service Integrations: When you integrate third-party services (e.g., GitHub, MailerLite), we may receive relevant data.
3. How We Use Your Data
- Service Delivery: To operate and improve our services
- Customer Support: Responding to inquiries and offering technical assistance.
- Marketing: Sending newsletters or promotional materials (you can opt out anytime).
- Security: Monitoring usage to detect and prevent fraud or malicious activities.
- Legal Obligations: Complying with applicable laws and regulations.
4. Legal Basis for Processing (for EEA Users)
Under the General Data Protection Regulation (GDPR), we process personal data under the following legal bases:
- Consent: When you provide explicit consent (e.g., subscribing to our newsletter).
- Contractual Necessity: Processing necessary to perform our obligations under a contract.
- Legitimate Interests: Improving our services, safeguarding our platform, and marketing.
- Legal Obligation: Compliance with regulatory requirements.
5. Information Sharing and Disclosure
We do not sell or rent personal data to third parties. However, we may share data in the following circumstances:
- Service Providers: We engage trusted third-party providers (e.g., payment processors, hosting services) to perform services on our behalf. These providers are contractually obligated to protect your data.
- Compliance with Laws: If required by law or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. International Data Transfers
Your data may be transferred to and processed in countries outside of the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through contractual safeguards or compliance with standard data protection clauses.
7. Data Retention
We retain personal data as long as necessary to provide services or fulfill legal obligations. You can request data deletion at any time by contacting us.
8. Your Rights (For EEA Users)
As a data subject, you have the following rights under GDPR:
- Access: Request a copy of the personal data we hold.
- Correction: Correct inaccurate or incomplete data.
- Erasure (Right to be Forgotten): Request deletion of your data.
- Objection: Object to data processing under certain conditions.
- Data Portability: Receive your data in a machine-readable format.
To exercise your rights, contact us at [email protected]. We will respond within one month.
9. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Us
For questions or concerns, please reach out:
Email: [email protected]